Our Profile

Who we are

Proximus is a telecommunication & ICT company operating in the Belgian and international markets, providing services to residential, enterprise and public customers.

We are the leading provider of telephony, internet, television and network-based ICT services in Belgium through our Proximus and Scarlet brands. Our advanced interconnected fixed and mobile networks offer access anywhere and anytime to digital services and data, as well as to a broad offering of multimedia content. We are investing in future-proof networks and innovative solutions, creating the foundations for sustainable growth.

We put the customer at the heart of everything we do. Our aim is to deliver the best customer experience and to simplify the customer journey by offering accessible and easy-to-use solutions.

We contribute to the economic, social and environmental development of the society in which we operate.


Our sense of purpose

We connect everyone and everything so people live better and work smarter

This is our reason for existence. We can only be meaningful to our customers if we offer them solutions that make their life easier and that enable them to work in a more efficient and effective way.


Our brand promise - Always Close

Proximus brings you instantly close to what matters

Our sense of purpose translates into a clear commercial positioning, our brand promise, bringing customers instantly close to what matters to them, because they can benefit from quality and service, close to their needs. A quality and service that can be experienced through a combination of the best quality integrated network, easy-to-use and innovative solutions, best accessibility and local reach and proactive servicing.


Customers at the heart of what we do

Our residential customers

A convergent experience anywhere, anytime for consumers

We want our customers to be able to access their favorite content effortlessly and enjoy a similar multiscreen convergent experience on any device, anytime, anywhere. We have been working hard in 2016 to make this happen with a focus on a new commercial offer and an improved TV experience.

New attractive commercial offer

In October 2016 Proximus reinvented its commercial offer with the launch of the new all-in products Tuttimus for residential customers and Bizz All-in for small business customers.

This offer allows everyone to tailor the services available according to their own needs and preferences. It is designed for the digital age where customers want an all-in package with an abundance of options, which they can easily personalize. Users can call, surf, watch television and work worry-free, at home and on the move.

Scarlet

Scarlet stakes out a clear and growing position in the price-conscious consumer segment with interesting offers as:

Scarlet Red, Hot and Chili: mobile postpaid Packs which offer customers the most competitive rates, regardless of their budget.

Scarlet Trio: a triple play Pack that combines a no-frills TV, Internet and fixed line telephony for budget-conscious consumers.

Scarlet Prepaid: prepaid cards for cheaper calls.

Internet Poco & Loco: fixed internet offers accessible for everyone.

Tango

Tango’s strategy is to position itself as the challenger on the Luxembourg market for TV, internet and mobile telephony, offering smart and competitive solutions.

Our enterprise customers

Future-proof solutions for businesses

Wherever the digital revolution takes us, we aim to remain the leading, reliable ICT partner for businesses. With solutions that help them work smarter and live better, future-ready, future-proof.

Proximus offers its professional customers connectivity which embeds a high level of security on any device. Our integrated IT and Telco solutions are designed with flexibility in mind. We also build complete solutions that can make a difference in running a business. For example, by creating productive, motivated employees, achieving smarter collaboration, satisfying their customers and keeping their business running efficiently.

We are also improving our New Communication & Collaboration portfolio to cater for all communication and collaboration needs, across all technologies.

Leveraging the Cloud, Proximus continuously extends its Cloud portfolio with solutions for the corporate market as well as for SME’s.

With constantly evolving risks and threats, cyber security is a top priority for Proximus and its customers. Taking on those threats, Proximus has developed ‘360° Security Services’.

We also invest in new domains, such as the Internet of Things (IoT), Big Data, Smart Cities, Smart Mobility and Security to deliver new solutions with positive impact on people and society.

BICS, an international player

BICS is a top global voice carrier and the leading provider of mobile data services. Headquartered in Brussels, BICS offers global connectivity with strong presence in Africa, Americas, Asia-Pacific, Europe and Middle East. They have regional offices in Bern, Madrid, Dubai, New York, San Francisco and Singapore, a satellite office in Beijing and local representation in Accra, Cape Town, Miami, Montevideo, Nairobi and Toronto.

As a leading international communications enabler, BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere.


Our company values

We demonstrate Collaboration across our organisation to succeed at common goals to the benefit of our customers. We will both give and seek support in a spirit of transparency and openness. We will have clarity within roles and responsibilities and be aligned in the pursuit of agreed outcomes. We will be persistent together and be committed to each other’s success as one team so that we achieve more together.

We have the Agility to react with a fresh view to changing contexts and be adaptive, creative and ready to learn. Our growth mindset and internal diversity will be a source of flexibility and innovation. We will take an external view of customers and markets so that we can harness our ability to anticipate change and challenge. This will allow us to make the most effective decisions to increase our pace to market, and consequently our success.

We'll be role models of Accountability. We will take ownership of situations, solutions and the route to success. We will constantly ask ourselves and others what more we can do to achieve the best outcome for customers and stakeholders alike. We will become excellent in our ability to deliver the right result at the right time for the right people.


Company structure


Company fact sheet

Data referred to in Article XII.6 of the Code of Economic Law.

Titles Details
Company name Proximus public limited company under Belgian Public Law
Registered office Boulevard du Roi Albert II, 27 B - 1030 Bruxelles
Phone + 32 2 202 41 11
VAT / Brussel Register of Legal Entities / Company number BE. 0202.239.951
IBAN BE50 0001 7100 3118
BIC KREDBEBB
Share capital EUR 1 billion
Date of establishment and legal form Belgacom PLC was converted into a company limited by shares governed by public law under the Royal Decree of 16 December 1994, which was published in the Belgian Official Gazette (Moniteur Belge) on 22 December 1994 and entered into effect the same day. Belgacom PLC under Belgian Public Law was converted into Proximus PLC under Belgian Public Law under the Royal Decree of 7 May 2015, which was published in the Belgian Official Gazette (Moniteur Belge) on 18 May 2015 and entered into effect on 22 June 2015.
Regulation authority Belgian Institute for Postal services and Telecommunications

Our history

1930

The RTT, Belgium's national telegraph and telephone company, is born and brings the telephone into the homes of a constantly growing portion of the Belgian population.

1992

The RTT is replaced by Belgacom PLC, an autonomous public-sector company.

1994

Belgacom PLC becomes a company limited by shares under public law.

Belgacom launches the Proximus mobile network which is soon after entrusted to a subsidiary, Belgacom Mobile. Belgacom remains 75% shareholder.

1996

The Belgian government sells 50% minus 1 share of Belgacom to the ADSB Telecommunications consortium. This consortium is composed of Ameritech (SBC), Tele Danmark and Singapore Telecom, plus 3 Belgian financial institutions: Sofina, Dexia and KBC.

1997

Creation of carrier & wholesale unit at Belgacom. Belgacom International Carrier Services (BICS) is born.

1998

The telecom market is fully liberalized on January 1st. Belgacom takes over Skynet, the first internet access provider in the Belgium and one of the largest web portals in the country.

Its Internet activities are integrated into the Belgacom brand which launches ADSL on the Belgian market.

2000

BICS opens offices in Asia Pacific, America and the Middle East.

2001

BICS launches its mobile offer.

2002

Proximus is Belgium's first mobile operator offering its customers Internet access via GPRS.

2003

Belgacom's new logo is born.

2004

Belgacom makes its stock market entry. This is one of the most important operations within the European telecom sector since the entry of Orange in February 2001.

Belgacom TV is tested in a few hundred homes.

2005

Belgacom and Swisscom Fixnet sign an agreement to merge their international carrier activities and thus consolidating their position on the international market.

Belgacom TV is launched on the Belgian market and Belgacom acquires the broadcasting rights to Belgian football for the next three seasons.

Proximus becomes the first mobile telephony operator in Belgium to offer 3G services to the general public.

2006

Belgacom acquires Telindus and strengthens its ICT offer and network integration services for the corporate and professional markets.

Belgacom acquires the remaining 25% stake in Proximus from Vodafone, enabling a full quadruple play offering.

2007

Belgacom launches its first bundled offers combining fixed/mobile telephony, ADSL and television.

2008

Belgacom launches the VDSL2 network which gives everyone access to unequalled Internet speeds.

Belgacom acquires Scarlet NV, enabling it to penetrate the low-cost market segment.

Belgacom acquires Mobile-for, a company which specializes in mobile payments for parking.

Belgacom acquires Tango from Tele2, the leading alternative operator active in Luxembourg and Liechtenstein.

2009

Belgacom launches PingPing, a brand keen to be the symbol of mobile payments.

2010

Belgacom Group completes the full integration of its subsidiaries Belgacom Mobile SA/Proximus, Telindus NV, Telindus Sourcing SA, the activities of Belgacom Skynet SA and the Belgian activities of Telindus Group NV into Belgacom SA to form one legal entity. The other subsidiaries remain separate legal entities.

Belgacom signs partnerships with Jinni, In3Depth, Blinkx and OnLive to further enhance its Belgacom TV entertainment platform.

Belgacom signs a partnership with FON, the largest Wi-Fi community in the world.

2011

Belgacom launches TV Everywhere allowing customers to watch Belgacom TV on any device (tv, pc, tablet, smartphone) via Wi-Fi and 3G.

Belgacom signs an exclusive partnership with Deezer, enhancing its content offer with music streaming. BICS signs a roaming hub-contract with MTN Group,  the largest mobile operator of Africa and the Middle East.

Telindus launches the brand Telindus Telecom with connectivity and datacenter offers for the corporate and professional market.

2012

Proximus launches the first 4G-network in Belgium and Tango in Luxembourg.

Belgacom reinvents its internet by launching Internet Everywhere, an integrated solution for at home and on the go.

The Belgacom Group acquires the chain of stores The Phone House

2013

Proximus launches new attractive mobile pricing plans on the basis of the customer's type of phone: Smart for customers with a smartphone, and Easy for customers with a traditional mobile phone.

Belgacom acquires highly valuable spectrum for the 800 MHz frequency band to further develop 4G leadership.

Belgacom launches Home&Care, security solutions allowing customers to remotely monitor their home through smartphone or tablet.

Scarlet launches TRIO, combining fix telephone, broadband internet and tv in a triple-play solution

2014

Belgacom launches Personal Cloud which allows customers to store their documents securely, with access to all their content via PC, laptop, tablet, smartphone or Proximus TV, and sharing options with family, friends and social media.

Belgacom launches TV Replay,  which allows customers to go back up to 36h on most watched linear TV channels.

Thanks to new partnerships such as Apple, and exclusive deals like for some Samsung devices, our customers have the possibility to choose the latest mobile device from a wide variety of brands.

Thanks to our partnership with Netflix, our customers can watch Netflix directly via Proximus TV.

We pioneered innovative 4G technology in Belgium, starting the roll-out at the Belgian coast and the main cities including Brussels.

Since September 2014, all fixed and mobile voice, internet, digital television and ICT services, are commercialized under one unique brand: Proximus .

2015

In April 2015, at the Annual Shareholders Meeting,  the shareholders of the company voted in favour of changing the company name from Belgacom to Proximus. This change has been effective as of 22 June.

Next to Proximus PLC under Belgian Public Law, the Proximus Group encompasses the affiliates Scarlet, Tango, BICS and Telindus International.

2016

In April 2016, Proximus creates a unique Smart Mobility company called Be-Mobile.

Proximus reinvents its commercial offer with the launch of the new all-in products Tuttimus for residential customers and Bizz All-in for small business customers.

Proximus also invests in Citie, a Smart Retail platform to support the local economy and bring traders, shoppers and local authorities closer together.

In December 2016, Proximus announces Fiber for Belgium, an investment plan of €3 billion over the next 10 years, to bring people & business at the speed of light.

On mobile, Proximus also launches HD voice calls on 3G and 4G and successfully tests the next generation mobile networks: 4.5G and 5G.