Covid-19: additional measures by Proximus

In recent weeks, everyone is facing the pandemic of coronavirus. Proximus takes this very seriously.

From the very beginning of this health crisis, Proximus has put in place continuity plans for its activities, which are essential for the proper running of health services.

On the other hand, Proximus wants to play its full role and participate in the necessary solidarity of all economic players in the fight against the epidemic. That is why Proximus decided last Friday to temporarily adapt its commercial offers so that its customers can stay in touch with their loved ones, work from home or have fun without any constraints.

In addition, the health and well-being of all its employees remains a top priority. That is why Proximus has decided to close - starting tomorrow, Monday - all its points of sale, including on weekdays, until further notice.

Finally, Proximus will limit interventions at the customers' premises to the essential activities of maintaining its telecommunications services, as requested by the national crisis centre. This is why, from tomorrow, Proximus will only intervene at its customers' premises for repairs or urgent "activations". Customers affected by these new measures will be informed. Proximus will of course remain available via its digital channels:, chat and its call centres. All Proximus teams will remain mobilised until this unprecedented health crisis is resolved.


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