The value we create for society

In our value creation model, we show the different resources we use for our activities and how we add value to them to create an impact on society.

Human capital
- 12,931 employees
- 15,000 indirect employees
- 48 nationalities
- 32% of women
Financial capital
- EUR 1,027 Mio investments
- EUR 2,856 Mio shareholders' equity
- EUR 2,185 Mio adjusted net debt
Natural resources
- 10.7 Mio liters of fossil fuel
- 357 GWh electricity
- 1,197,000 m² building footprint
Future-proof & open Gigabit infrastructure (e.g. fixed and mobile networks, datacenters, modems & decoders)
Segmented offers answering the specific needs of families, millennials & Generation Z, price seekers, small and large enterprises.
- Proximus Accelerators
Expertise in ICT, cloud services, edge computing, security, workplace applications, IoT, data analytics and innovative digital services.
- MyProximus
- My e-Press
Digital platforms offering personalized experiences and innovative services.
- Superior customer experience. We put the customer at the center of everything we do. This is about creating a personalized, effortless, proactive experience for each customer.
- Digital first in all that we do
- Innovative partnerships with global players and local service providers creating new ecosystems for our customers.
- Using data, artificial intelligence and automation to drive operational excellence, improve customer experience and develop new business models.
- Good to Gold culture. We expect our employees to have a growth mindset, be eager to learn and improve continuously. Our 4 core values - Accountability, Collaboration, Agility and Customer centricity - guide us in how we act. So that each of us can make a difference.
- Residential customers
- Small enterprises and independent
- Medium and large enterprises
- Public sector
- Wholesale customers
- Enabling a better digital life by building future-proof infrastructure, by developing innovative solutions addressing societal challenges and by building trust in digital.
  - 99.6% 4G indoor coverage
  - 100% 4G outdoor coverage
  - 79.2 Mbps Average VDSL2 speed
  - 1.82M IoT connections
  - 10,300 pupils trained on safe Internet use
- Caring for our stakeholders by addressing the needs of our customers, by empowering our employees, by building strong relationships with our partners and suppliers, and by committing to an attractive return for our shareholders.
  - 1.6M active users on MyProximus (residential & business customers)
  - € 34M in employee re/upskilling
  - 4.7 training days/employee on average
  - 100% contracts with a CSR clause
- Contributing to society by investing in education to foster digital inclusion, by making the digital society accessible to everyone and by dynamizing the local media ecosystem.
  - 862 job seekers supported by our initiatives
  - 1,164 children with a long-term illness connected to their school by Bednet and Take Off
  - € 3M invested in the local Belgian audio-visual industry
- Respecting our planet by making a net positive contribution to the climate and becoming a truly circular company by 2030.
  - Carbon neutral for own operations
  - 4% energy reduction (vs 2018)
  - 87% waste recycled, reused or composted
  - 31,475 mobile phones collected
  - 336,000 refurbished modems and TV decoders
More info about our sustainability strategy