The current situation in Ukraine is very distressing and leaves no one indifferent. Since the beginning of the war, we have made mobile and landline calls, as well as text messages, to and from Ukraine free of charge for our mobile Postpaid customers. This will be the case until the end of December. Customers who are in Ukraine (roaming) can also communicate free of charge. Proximus wishes to support the Ukrainian people through various solidarity initiatives. Not just for their telecom needs. We have also remodelled and equipped 5 of our empty buildings to house several Ukrainian families, for instance.
Together with fellow European telecom operators our company will continue to support people in need. We will remain actively engaged with governments and EU institutions to ensure that refugees continue receiving the help they need. This resolve is shown by ETNO's support of the "Joint Statement by EU and Ukrainian Operators on connectivity in support of refugees from Ukraine".
Below are our current initiatives:
Distribution of Proximus Prepaid cards to Ukrainian refugees
Many Ukrainian families have had to leave their country. Some of them will arrive in Belgium, and Proximus wants to support them. Proximus believes that it is essential to enable these Ukrainian families to stay in touch with their loved ones. That’s why we started the distribution of Proximus Prepaid cards with 10 GB of data and unlimited calling and texting in Belgium. As of 28/04, Proximus reduced the costs for its Prepaid customers for communications to Ukraine (0,20€/min and 0,12€/sms).
The distribution of the Prepaid cards will take place via our Proximus shops. The main distribution point will be the Proximus shop near the North Station (Boulevard Roi Albert II) with a dedicated stand but the prepaid cards will be available in all our shops.
All Ukrainian refugees can receive a prepaid card if they have either
- A valid international ukrainian passport
- A "certificate of temporary protection"
Find the nearest Proximus Shop
Connectivity for NGOs that support Ukraine
We support NGOs that take different solidarity initiatives.
That's why we provide free connectivity to those NGOs.
- You are an official NGO?
- You are delivering humanitarian aid in response to the war against Ukraine?
- You are looking for connectivity solutions?
Unlimited WiFi for host families
Families have volunteered to host Ukrainian refugees. We want to ensure that connectivity is not a barrier when these families welcome these people into their homes, by removing the Wi-Fi data limit for them and switching them to unlimited Wi-Fi, for our Internet clients that don't have Pack where internet is already unlimited.
If this is your case, fill in the form by clicking on the button below.
Request for unlimited WiFi