Our Profile

Who we are

Proximus is a telecommunication & ICT company operating in Belgium and on the international markets, providing services to consumers, businesses and the public sector.

We are the leading Belgian provider of telephony, Internet, television and network-based ICT services through our Proximus and Scarlet brands. Our advanced interconnected fixed and mobile networks offer access anywhere and anytime to digital services and data, as well as to a broad offering of multimedia content. We invest in future-proof networks and innovative solutions, creating the foundations for sustainable growth.

We put the customer at the heart of everything we do. Our aim is to provide the best customer experience.  The customer journey must be as simple as possible, with accessible and user-friendly solutions.

We contribute to the economic, social and environmental development of the society in which we operate.


Our sense of purpose

We connect everyone and everything so people live better and work smarter

This is our reason for existence. We want to make a world of new possibilities accessible to all, with solutions to answer real needs. In other words, we want to become a digital service provider that offers a superior customer experience and helps our customers reap the benefits of the digital transformation.


Our brand promise - Always Close

Always close to who matters to me

Our mission translates into a clear commercial positioning, our brand promise. Our ultimate objective is to provide a superior customer experience.  This is crucial to meeting our brand promise “Always close”. Proximus wants to bring customers close to people who are important to them. It’s why we continue to invest in our high-quality integrated network, easy-to-use and innovative products and services, optimal accessibility and local reach, and proactive service.


Customers at the heart of what we do

Our residential customers

End 2016, Proximus reinvented its commercial offer with the launch of its all-in offers Tuttimus and Bizz All-in. This offer allows everyone to tailor the services available according to their own needs and preferences. It is designed for the digital age where customers want an all-in packGrow the core age with an abundance of options, which they can easily personalize. Users can call, surf, watch television and work worry-free, at home and on the move. The success was immediate with already more than 360,000 customers on these new offers at the end of 2017.

To respond to the customer’s expectations even better, we adjusted in July our offerings by increasing the included volume of mobile data for both new and existing customers. For customers with a Mobilus subscription, they receive up to 10 GB more, and for the self-employed and small businesses with a Bizz Mobile or Bizz all-in pack this translates into an increase up to 20GB. We’ve also seen that customers are looking for a quality experience with specific needs while also being price sensitive. This is why we launched Minimus. This subscription is exactly what customers need at home and on the go: it includes surfing both at home and mobile, Proximus TV with 80 channels, and unlimited calls or 120 minutes depending on the mobile formula chosen.

Customers on the move want to access their content anywhere, even if they are abroad. As of June 2017, the roaming charges applicable within the EU were completely abolished, so customers were able to surf, call and text in the EU countries at the same tariff as in Belgium. Proximus went a step further by offering their customers free usage of their favourite applications even when they are abroad.

Football fans can, with Proximus TV, see almost everything they might ever want: exclusive coverage of the prestigious UEFA Champions League, all Belgian professional football (Proximus League and Jupiler Pro League) and also the most spectacular moments of basketball, American football, tennis, volleyball, handball, cycling and international football thanks to Eleven Sports. As of this year Scarlet customers can also enjoy the best of sports thanks to a new thematic channels package.

In 2017, we further enlarged our offer for families and children with the exclusive deal signed with Studio 100. As of the 1st of January Studio 100 TV in Flanders was exclusively available in the basic offer, and Njam!, the first cooking channel in Flanders, became available for all Proximus TV customers. Furthermore our partnership was expanded with Studio 100 GO, a completely revamped digital platform, and Studio 100 HITS, a brand-new music channel.

Music is another major passion point for our customers; as such Proximus has signed an agreement with Radioline, the European leader in radio aggregation with a catalogue of over 60,000 radio stations and audio podcasts. All this is available via a new Proximus TV interface and a redesigned shop, thanks to which customers are better able to browse the on-demand movie catalogue, and make automatic recordings of their favorite content. This new user experience is already available to 1.1 million customers.

Scarlet

Scarlet, our no-frills brand, attracted new customers in 2017 thanks to its new offers. Scarlet has launched the cheapest fixed Internet offer in Belgium with Poco and unlimited Internet affordable to all with Loco. And to ensure we have a perfect offer for our teenage customers, Scarlet has launched Hi-Five, the first mobile subscription with no call minutes or text messages but lots of mobile data.

Scarlet stakes out a clear and growing position in the price-conscious consumer segment with interesting offers as:

Scarlet Red, Hot and Chili: mobile postpaid Packs offer customers the most competitive rates, regardless of their budget.

Scarlet Hi-Five: the first mobile subscription without call minutes or text messages, but with lots of mobile data.

Scarlet Trio: the no-frills triple-play Pack that combines TV, Internet and fixed-line telephony for budget-conscious consumers.

Scarlet Prepaid: Scarlet has no longer been selling prepaid cards since 14/09/2017. However, customers can continue to use their existing prepaid card and top up online.

Internet Poco & Loco: fixed Internet offers accessible to everyone.

Tango

Tango’s strategy is to position itself as the challenger on the Luxembourg market for TV, internet and mobile telephony, offering smart and competitive solutions. 2017 était pour Tango l'année du déploiement de la fibre optique.

Our enterprise customers

Future-proof solutions for businesses

Wherever the digital revolution takes us, we aim to remain the leading, reliable ICT partner for businesses. With solutions that help them work smarter and live better, future-ready, future-proof.

Proximus has also launched new solutions for its business customers with Unified Communication and Call Connect. With the Office 365 Voice Connect plugin, every Proximus customer can now combine Office 365 and Call Connect, our voice application in the cloud. This lets customers call any number (mobile or fixed) via Skype for Business.

Proximus was awarded the ISO9001:2015 certificat, a quality label for the collaboration with our business customers. This means we comply with a number of international standards offering guarantees in the legal and regulatory areas.

 

BICS, an international player

BICS is a top global voice carrier and the leading provider of mobile data services. Headquartered in Brussels, BICS offers global connectivity with strong presence in Africa, Americas, Asia-Pacific, Europe and Middle East. They have regional offices in Bern, Madrid, Dubai, New York, San Francisco and Singapore, a satellite office in Beijing and local representation in Accra, Cape Town, Miami, Montevideo, Nairobi and Toronto.

As a leading international communications enabler, BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere.

In October 2017, Proximus Group subsidiary BICS, a global provider of international wholesale connectivity and interoperability services, concluded the acquisition of TeleSign, the US-based Communication Platform as a Service (CPaaS) company. This strategic acquisition is accelerating the transformation of BICS from a global wholesale carrier business to an international digital enabler, more specifically allowing real-time and secure digital communications through the integration of voice, messaging and identity solutions into any web or mobile applications. This will reinforce BICS’ footprint in the Americas and expand its customer reach to global over-the-top Internet brands.


Our company values

We demonstrate Collaboration across our organisation to succeed at common goals to the benefit of our customers. We will both give and seek support in a spirit of transparency and openness. We will have clarity within roles and responsibilities and be aligned in the pursuit of agreed outcomes. We will be persistent together and be committed to each other’s success as one team so that we achieve more together.

We have the Agility to react with a fresh view to changing contexts and be adaptive, creative and ready to learn. Our growth mindset and internal diversity will be a source of flexibility and innovation. We will take an external view of customers and markets so that we can harness our ability to anticipate change and challenge. This will allow us to make the most effective decisions to increase our pace to market, and consequently our success.

We'll be role models of Accountability. We will take ownership of situations, solutions and the route to success. We will constantly ask ourselves and others what more we can do to achieve the best outcome for customers and stakeholders alike. We will become excellent in our ability to deliver the right result at the right time for the right people.


Company structure


Company fact sheet

Data referred to in Article XII.6 of the Code of Economic Law.

Titles Details
Company name Proximus public limited company under Belgian Public Law
Registered office Boulevard du Roi Albert II, 27 B - 1030 Bruxelles
Phone + 32 2 202 41 11
VAT / Brussel Register of Legal Entities / Company number BE. 0202.239.951
IBAN BE50 0001 7100 3118
BIC BPOTBEB1
Share capital EUR 1 billion
Date of establishment and legal form Belgacom PLC was converted into a company limited by shares governed by public law under the Royal Decree of 16 December 1994, which was published in the Belgian Official Gazette (Moniteur Belge) on 22 December 1994 and entered into effect the same day. Belgacom PLC under Belgian Public Law was converted into Proximus PLC under Belgian Public Law under the Royal Decree of 7 May 2015, which was published in the Belgian Official Gazette (Moniteur Belge) on 18 May 2015 and entered into effect on 22 June 2015.
Regulation authority Belgian Institute for Postal services and Telecommunications

Our history

1930

The RTT, Belgium's national telegraph and telephone company, is born and brings the telephone into the homes of a constantly growing portion of the Belgian population.

1992

The RTT is replaced by Belgacom PLC, an autonomous public-sector company.

1994

Belgacom PLC becomes a company limited by shares under public law.

Belgacom launches the Proximus mobile network which is soon after entrusted to a subsidiary, Belgacom Mobile. Belgacom remains 75% shareholder.

1996

The Belgian government sells 50% minus 1 share of Belgacom to the ADSB Telecommunications consortium. This consortium is composed of Ameritech (SBC), Tele Danmark and Singapore Telecom, plus 3 Belgian financial institutions: Sofina, Dexia and KBC.

1997

Creation of carrier & wholesale unit at Belgacom. Belgacom International Carrier Services (BICS) is born.

1998

The telecom market is fully liberalized on January 1st. Belgacom takes over Skynet, the first internet access provider in the Belgium and one of the largest web portals in the country.

Its Internet activities are integrated into the Belgacom brand which launches ADSL on the Belgian market.

2000

BICS opens offices in Asia Pacific, America and the Middle East.

2001

BICS launches its mobile offer.

2002

Proximus is Belgium's first mobile operator offering its customers Internet access via GPRS.

2003

Belgacom's new logo is born.

2004

Belgacom makes its stock market entry. This is one of the most important operations within the European telecom sector since the entry of Orange in February 2001.

Belgacom TV is tested in a few hundred homes.

2005

Belgacom and Swisscom Fixnet sign an agreement to merge their international carrier activities and thus consolidating their position on the international market.

Belgacom TV is launched on the Belgian market and Belgacom acquires the broadcasting rights to Belgian football for the next three seasons.

Proximus becomes the first mobile telephony operator in Belgium to offer 3G services to the general public.

2006

Belgacom acquires Telindus and strengthens its ICT offer and network integration services for the corporate and professional markets.

Belgacom acquires the remaining 25% stake in Proximus from Vodafone, enabling a full quadruple play offering.

2007

Belgacom launches its first bundled offers combining fixed/mobile telephony, ADSL and television.

2008

Belgacom launches the VDSL2 network which gives everyone access to unequalled Internet speeds.

Belgacom acquires Scarlet NV, enabling it to penetrate the low-cost market segment.

Belgacom acquires Mobile-for, a company which specializes in mobile payments for parking.

Belgacom acquires Tango from Tele2, the leading alternative operator active in Luxembourg and Liechtenstein.

2009

Belgacom launches PingPing, a brand keen to be the symbol of mobile payments.

2010

Belgacom Group completes the full integration of its subsidiaries Belgacom Mobile SA/Proximus, Telindus NV, Telindus Sourcing SA, the activities of Belgacom Skynet SA and the Belgian activities of Telindus Group NV into Belgacom SA to form one legal entity. The other subsidiaries remain separate legal entities.

Belgacom signs partnerships with Jinni, In3Depth, Blinkx and OnLive to further enhance its Belgacom TV entertainment platform.

Belgacom signs a partnership with FON, the largest Wi-Fi community in the world.

2011

Belgacom launches TV Everywhere allowing customers to watch Belgacom TV on any device (tv, pc, tablet, smartphone) via Wi-Fi and 3G.

Belgacom signs an exclusive partnership with Deezer, enhancing its content offer with music streaming. BICS signs a roaming hub-contract with MTN Group,  the largest mobile operator of Africa and the Middle East.

Telindus launches the brand Telindus Telecom with connectivity and datacenter offers for the corporate and professional market.

2012

Proximus launches the first 4G-network in Belgium and Tango in Luxembourg.

Belgacom reinvents its internet by launching Internet Everywhere, an integrated solution for at home and on the go.

The Belgacom Group acquires the chain of stores The Phone House

2013

Proximus launches new attractive mobile pricing plans on the basis of the customer's type of phone: Smart for customers with a smartphone, and Easy for customers with a traditional mobile phone.

Belgacom acquires highly valuable spectrum for the 800 MHz frequency band to further develop 4G leadership.

Belgacom launches Home&Care, security solutions allowing customers to remotely monitor their home through smartphone or tablet.

Scarlet launches TRIO, combining fix telephone, broadband internet and tv in a triple-play solution

2014

Belgacom launches Personal Cloud which allows customers to store their documents securely, with access to all their content via PC, laptop, tablet, smartphone or Proximus TV, and sharing options with family, friends and social media.

Belgacom launches TV Replay,  which allows customers to go back up to 36h on most watched linear TV channels.

Thanks to new partnerships such as Apple, and exclusive deals like for some Samsung devices, our customers have the possibility to choose the latest mobile device from a wide variety of brands.

Thanks to our partnership with Netflix, our customers can watch Netflix directly via Proximus TV.

We pioneered innovative 4G technology in Belgium, starting the roll-out at the Belgian coast and the main cities including Brussels.

Since September 2014, all fixed and mobile voice, internet, digital television and ICT services, are commercialized under one unique brand: Proximus .

2015

In April 2015, at the Annual Shareholders Meeting,  the shareholders of the company voted in favour of changing the company name from Belgacom to Proximus. This change has been effective as of 22 June.

Next to Proximus PLC under Belgian Public Law, the Proximus Group encompasses the affiliates Scarlet, Tango, BICS and Telindus International.

2016

In April 2016, Proximus creates a unique Smart Mobility company called Be-Mobile.

Proximus reinvents its commercial offer with the launch of the new all-in products Tuttimus for residential customers and Bizz All-in for small business customers.

Proximus also invests in Citie, a Smart Retail platform to support the local economy and bring traders, shoppers and local authorities closer together.

In December 2016, Proximus announces Fiber for Belgium, an investment plan of €3 billion over the next 10 years, to bring people & business at the speed of light.

On mobile, Proximus also launches HD voice calls on 3G and 4G and successfully tests the next generation mobile networks: 4.5G and 5G.

2017

Fiber roll-out in 7 cities.

Proximus is the first to launch 4.5G in Belgium.

Proximus and Vodafone extend their partnership agreement for Belgium and Luxembourg.

Proximus acquires Davinsi Labs, thereby strengthening its position on the growing cyber security market.

Belgian professional football is covered in its entirety on Proximus TV until 2020.

The "Access Bonding" solution of Tessares and Proximus offers faster Internet in rural and sparsely populated areas.

From 12 June, Proximus customers can surf, call and text within the European Union like they do at home, without any extra cost.

Proximus participates in Co.Station, thus boosting the digital ecosystem in Belgium.

Proximus extends its storage and distribution agreement with H. Essers until 2026.

Launch of the new MyProximus app. 

Proximus acquires Unbrace, an application development company.

BICS completes the acquisition of TeleSign, a "Communication Platform as a Service" company based in the US.

Coverage of the entire UEFA Champions League continues exclusively on Proximus TV until 2021.

Exclusive deal with Studio 100.

On 29 December, Proximus retires the telegram, after more than 150 years of good, reliable service.