Integrated annual report 2021

With this report we wish to inform all our stakeholders about our role in society. We outline our corporate strategy and the progress we have made in achieving our goals. We also present the company’s results with regards to its financial and non-financial performance.
Enjoy the reading!

To enjoy the best reading experience, we invite you to either download the report in pdf format or to browse through the online version.

Your time is precious! That's why we suggest you some reading hints:

  • If you only have 1 minute, please look at our key figures and highlights on pages 18-21.
  • If you have 5 minutes, discover how we create value for society through our #inspire2022 strategy (pages 22-80).
  • If you have 10 minutes, browse through the online version of our report to find out all information related to our financial and non-financial performance.

Together towards a more sustainable digital life

Foreword from our CEO and our Chairman

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Stefaan De Clerck, chairman, and Guillaume Boutin, ceo
Stefaan De Clerck, chairman, and Guillaume Boutin, CEO

Financial highlights

Group revenue (Underlying, €M)

Over the full-year 2021, the Proximus Group posted EUR 5,578 million underlying revenue, +1.8% above that of 2020.

More about the group revenue
Year Total Domestic BICS Telesign Eliminations
2020 5,479 4,356 964 273 -115
2021 5,578 4,381 999 327 -130

Group EBITDA (Underlying, €M)

The underlying Group EBITDA for the year 2021 totaled EUR 1,772 million, down by -3.5% compared to 2020.

More about the group EBITDA
Year Total Domestic Bics Telesign
2020 1,836 1,706 101 30
2021 1,772 1,654 102 17

Investments (CAPEX, €M)

Excluding spectrum and football broadcasting rights, the Proximus Group accrued CAPEX over the year 2021 totaled EUR 1,203 million.

More about the Investments
Year Total Fiber Customer related Other
2020 1,000 23% 112 655
2021 1,203 31% 119 708

Free Cash Flow

Proximus Group generated a total Free Cash Flow over the year 2021 of EUR 376 million on normalized basis.

More about free cash flow
376M normalized FCF

Group operationals

In 2021, Proximus grew its convergent base by +68,000 customers, up by 6.1%.

More about the group operationals
  • + 42K YoY
  • + 1.9% YoY
  • + 44K YoY
  • + 2.6% YoY
  • + 387K YoY*
  • + 9.1%K YoY*
+ +
  • + 6.1% YoY
  • + 68K YoY
(*including Mobile Vikings)