Access to the Support Portal
How to register
To start using the Proximus Supplier Support Portal, you need to be an active Supplier of Proximus and you need to register at least one user. The registration process on the Supplier Portal consist out of 3 steps.
Open the registration page
Complete the registration form and click on 'Sign Up' to submit.
An email to verify your email address will be send to the email address provided in the registration form.
Note: the link to this page can also be found on the login page: https://proximus.service-now.com/vp
Confirm your Registration:
Open the email with subject: 'Verify your email address' which you received from: User Administration ServicedeskProfMarket@proximus.com
Click on the link: 'Click here to confirm your email address'
The following message should now appear:
Your registration request is now forwarded to one of our Service Desk Agent for validation and approval. This is a manual process! Once your request is 'approved' you will receive an 'Set a new Password' email.
Notes: if you click on the link in the email for a second time, the following message will appear: Snap! Something went wrong while accessing the verification link. Please contact your system administrator. This means that your request is not approved yet. If it takes too long (more than one business day) before your you receive the 'Set new Password' email, then you can contact our Procurement Helpdesk for assistance:
Open the email with subject: 'Set a new password to access your account' which you received from: User Administration ServicedeskProfMarket@proximus.com
Click on the link: 'Click here to reset your password.' and follow the instructions on the screen.
Your account is now active.
Go to back to the login page: https://proximus.service-now.com/vp
And login with your email address (as your username) and password which you have just configured.