Privacy Policy

Your privacy is important to you and to us, which is why we want to be transparent about what we do with your personal data. 

In this document, you can find information on the processing of your personal data by Proximus when you register and make use of the ‘Supplier Support Portal’ to register and follow up on support requests. This information includes what personal data we collect about you, how we process your personal data and with whom it will be shared. We also describe what your data subject rights are and how you can exercise them. 

 

Who is the data controller? 

The controller of the processing of your personal data described in this privacy policy is Proximus SA under public law, with its registered office at Bd du Roi Albert II, 27, 1030 Brussels, Belgium - registered at the ECB under number 0202.239.951.

 

What personal data will Proximus use? 

The information provided in the subscription form;
User Registration - Procurement Vendor Service Portal (service-now.com)

• First and last name.
• Email address
• Mobile phone
• Function
• Language

Information on portal usage

• Ticket logs
• Login information (last login, failed attempts, locked,...)

Account creation date and time
 

What justifies this processing activity?  

The legitimate interest of Proximus to ensure the person registering is entitled to register and receive feedback on support tickets related to the supplier account to which he/she is subscribing.
 

How long will Proximus keep these data? 

Personal data will be stored up until ten years after the end of the relationship with the Supplier to which the user is linked.

With whom does Proximus share these data?

'Infosys Limited' as provider of technical support 

What are your privacy rights and how can you exercise them?

Data subject rights 

You have the right to access and rectify your personal data and, under certain conditions, to limit the processing thereof, to object to it and to request its deletion. You can exercise your rights by contacting gdpr.procurement@proximus.com.

How to contact the Data Protection Officer 

If you have any questions about this privacy policy or the processing of your personal data, you can contact our Data Protection Officer (DPO).

E-mail: privacy@proximus.com 

Address: Proximus DPO, Boulevard du Roi Albert II, 27 - 1030 Brussels

You can submit a complaint to the Data Protection Authority

If you are not satisfied with the answer you receive from Proximus, or you do not agree with Proximus’ opinion, you can contact the Data Protection Authority and submit a complaint. More information: see www.dataprotectionauthority.be/contact-us.