Proximus is committed to making digital technologies accessible to everyone, regardless of physical abilities, economic background, cultural origin, education or age.

Students without internet access

Solutions for pupils and students in times of crisis

In the context of the coronavirus-related health crisis, we believe it is essential that young people should be able to stay in contact with their school or university in order to continue their learning as good as possible. We have therefore decided to offer free access to our Proximus Public WiFi network for pupils and students who do not have an Internet connection at home. For legal reasons of mandatory user identification, we cannot simply open the network to everyone.

During the period when classes are suspended in schools, we offer free access codes to our Proximus Public WiFi network. These are made available to schools, universities and colleges, which can then redistribute them to their pupils and students. We invite schools to pass on this information to the parents of their pupils and students.
Concretely, all requests for access codes should be addressed exclusively by schools, universities and colleges to csr@proximus.com. We will reply as soon as possible.

Proximus Public WiFi signals are emitted by the modems of Proximus customers. 1.3 million hotspots are available throughout Belgium. In densely populated areas, it is very likely to be possible to receive this signal from home. The use of Proximus Public WiFi has no impact on the performance of the Wi-Fi network of Proximus customers and is therefore a good solution for pupils and students..

Accessibility

Devices

We test the accessibility of new smartphones and tablets with the Passe Muraille association. Through an independent panel of disabled people, they guarantee that our devices meet everyone’s needs. Our online catalog contains information about devices adapted to users with a disability; we use specific icons to make it easy to identify accessible devices.

More info
Passe muraille

Digital platforms

We offer subtitles and audio description on a number of Proximus Pickx channels for people with hearing or visual impairments and extend this functionality to other channels and programs in our "on demand" catalog. We will also improve the accessibility of our websites and apps for people with a disability.

Everyone connected

Proximus is investing significantly in improving connectivity in rural and white zones. We have also accelerated the roll-out of optical fiber, bringing faster Internet to industrial areas and the centers of cities and municipalities. 
We also offer social rates to people who are in a difficult economic situation. For budget-conscious customers, there is the Scarlet brand, which offer is aimed at customers looking for the best prices.

Annual Report

Learn more about our initiatives linked to accessibility in our Annual Report 2019

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