On our way to being the reference operator in Europe
Foreword from our CEO and our Chairman
Read moreDiscover our 2020 highlights
Build the best gigabit network for Belgium
- 460,000 homes and businesses enabled with fiber
- First to launch a 5G public network in Belgium
- Agreement with Eurofiber & EQT Infrastructure to accelerate fiber roll-out
- Launch of Mwingz, joint venture for mobile access network sharing
- 28 fiber wholesale deals
- Nokia & Ericsson selected as partners for the modernization of our mobile network
Operate like a digital native company
- Launch of our new chatbot: Proximus Assistant
- New digital tools to interact with our customers: digital kiosks and video appointments
- 20,000 avoided interventions at customer premises thanks to machine learning
- 360,000 customers opted for e-billing, an extra 85 tons of paper saved
- > 200 external recruitments in domains of the future
Grow profitably through partners and ecosystems
- Private 5G network for the Port of Antwerp and Brussels Airport
- Strategic partnership with Belfius
- MyProximus enriched with new features to be our customer’s digital companion
- Pickx app & website: more content and new functionalities for an even richer customer experience
- Flex, our new family offer and Business Flex, our offer for SME’s
Act for a green and digital society
Key financial hightlights
Group Ebitda (Underlying, M€)
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Group Operationals
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Free Cash Flow (M€)
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