Doctor visits via video

Medical staff finds itself in the frontline of the battle against the coronavirus. They help others at the risk of their own health. But in times of technological innovation, we can do better than the current phone consultations with our general practitioner.

Proximus and Doctena join forces to make a digital platform for secured video consultations available to doctors and patients during this period of confinement. And they offer it for free.

Safety and security first

The Institute for Health Insurance (RIZIV-INAMI) decided to pay back tele-consultations during this corona crisis. With this video platform, doctors of all specialities can now literally ‘see’ their patients safely without being exposed to the risk of infections.

Patients can make an online appointment. Once approved, they will get a confirmation mail with a secure link to an encrypted video channel. This will be only accessible by the patient and the doctor at the chosen timeslot via any device equipped with a camera (pc, smartphone, tablet).

Donating bandwidth

Video consultations require a lot of bandwidth. That’s why Proximus takes the necessary measures to guarantee a smooth connection without overstretching the Internet capacity of the health professionals. What’s more, Proximus and Doctena will generously waive the activation and management costs of this service till the end of April 2020.

Proximus’ has the strategic ambitions to develop innovative solutions to address societal challenges, but also to respond to the needs of stakeholders. This cooperation with Doctena to tackle the corona crisis puts these strategic objectives in practice.

Read more about Proximus’ Sustainability Strategy at


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