Proximus has identified a security incident related to its customer contact database being consulted on large scale in a non authorised way by one of the collaborators of a Proximus partner.

The data involved concerns first name, last name, address, email address (if available), date of birth and fixed and/or mobile phone number. It is important to emphasize that the data involved do not include SIM card numbers, bank or credit card account details, passwords, PIN or PUK codes, national registry number or communication data.

Proximus wants to stress that at this moment there is no indication that the retrieved data would have been misused in one or other way. There is no impact on the services that Proximus provides to its customers.

Proximus takes all necessary actions to cope with this incident. It has launched an in-depth investigation and is monitoring very closely the possible impact and next steps. Proximus also notifies the competent authorities and is filing a complaint with the Federal Prosecutor’s Office.

At this stage, and while the investigation is ongoing, Proximus cannot give further details on the incident.

While no critical data such as passwords, Sim card number, PIN or PUK code or banking details are involved, Proximus calls on customers and the public to remain highly vigilant. Proximus and its agents will never ask for a full bank account number, password, SIM card number, PIN or PUK code by phone, email or text message.

For more information, Proximus refers to this page on its website, dedicated to this incident which also provides advices on how staying safe online and spotting scams.