This means that we create innovative products and services that answer customer needs, including superb connectivity experience thanks to our gigabit networks and digital services.

We accompany our customers on flawless and intuitive journeys. In our journeys, we will leverage the new capabilities from our technology assets to include for example more pro-active resolution and improved diagnostic tools. We opt for digital-first approach for easy & fast solution where possible, while valorising human interactions for more complex issues when it really matters.

Finally, further anchoring customer and employee feedback loops in our process is key for continuous improvement on a daily basis, but also indispensable for the future design of our products & services.

Discover more about our customer experience initiatives