Delight customers

with unrivalled experience

In the consumer market, building on the superior quality and performance of fiber and the latest Wi-Fi technologies, our premium mobile network and the value of our digital platforms Pickx and Proximus+, we aim to lead in customer experience. Our brands, Proximus, Scarlet and Mobile Vikings continue to fulfill our strategy by efficiently addressing the needs of the entire market. In the enterprise market, we will continue to further leverage our digital channels and platforms, such as Proximus+ and MyProximus Enterprise, with self-servicing capabilities to drive digitalization and efficiency. In addition, we aim to become the leading ICT service company in the Benelux region, by developing convergent end-to-end ICT services that leverage both the superiority of our fiber and 5G networks, and our investments in cybersecurity and cloud, combined with our best-in-class servicing portfolio built on exceptional people capabilities.

Discover more about our customer experience initiatives