Cevinio FAQ

How do I deliver my PDF invoices via e-mail?

Please consult this guide that provides instructions on how to submit PDF invoices to Proximus

Which email address should I use to submit PDF invoices?

The email address to be used for submitting invoices is pxsgroup.ap@cevinio.com.

Can I send invoices with PO reference 752* for NXT IT and with PO reference 45* for Proximus to the same email address?

From June 1, 2025, all invoices should be sent to the same email address: pxsgroup.ap@cevinio.com

Can I already send you my invoices via Peppol?

We are not yet ready to receive invoices via Peppol at this time; it is being worked on. Please only send PDF invoices for now.

How to register my account on Cevinio to gain access to the supplier portal on Cevinio?

Follow the steps in this user guide.

I would like to register my account on Cevinio, but I have not received an invitation to do so.

Please note that registration is only possible from June 1, 2025, and invitations will only come from Proximus. As a supplier, you will receive a specific email regarding this.

Are there any costs associated with the registration and use of the Vendor Portal?

No, there are no costs involved.

On the Vendor Portal, I see two different roles: a regular 'user' and an 'administrator'. What is the difference between the two?

Both roles have access to the same information on the Vendor Portal. However, the 'administrator' can create additional users and change roles.

We have created an account, but the 'administrator' has left the company. How can we appoint a new administrator?

When adding users, it is essential to assign at least one user the role of administrator, so that person can always take over. If you need assistance, do not hesitate to create a ticket via the Supplier Support Portal.

An employee has left the company and their access to the Vendor Portal needs to be revoked. How can we do this?

Log in as 'administrator', select the employee, and choose the 'unemployed' status. This option can be selected for each individual employee.

How to track the payment status of my invoice with Cevinio?

Follow the steps in this user guide.

I do not see the payment date in the Vendor Portal, even though you have indicated that the invoice was paid today. How can this be?

The payment date is updated overnight and is only visible for invoices that were not paid before June 1, 2025 (the date we switched to the Cevinio platform). For historical invoices uploaded, the payment date is not visible.

When is the status updated on the Vendor Portal after the invoice is booked?

The status is updated every 30 minutes on the supplier portal, i.e., on the hour and half-hour.

I cannot find the invoice I sent in April or May 2025 on the supplier portal. Has it been received?

As of June 1, 2025, we transitioned to using the Cevinio platform for invoice processing, replacing the previous method via Ariba. Invoices from April or May 2025 were still processed in our older system and will only be visible on the new Vendor Portal after they have been booked.

I have a question about an invoice, how can I contact you?

You can ask your question directly by logging into the Supplier Support Portal and creating a ticket there. If this is your first time submitting a ticket, you will need to register first. More information can be found on this page.